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Useful Links
Frequently Asked Questions
| Will the offshore recruiters be following their own recruiting process or can they use my company’s process? |
Our recruiters follow our clients’ processes. That said, given our accumulated experience, we look to add value to our client’s process if we have suggestions we think will be beneficial.
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| What if we don't have a formal process or a script? |
PSG Global Solutions will work with you and build a custom script and process based on your goals and based on our experience with recruiting best practices.
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| Does PSG Global Solutions specialize in any particular staffing segments? |
While our largest segments are IT, healthcare, and administrative/clerical, we provide staff for nearly all major sectors. We have recruited for a wide range of positions- everything from administrative staff in New York to pharmacists in Tennessee to programmers in Seattle.
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| Do PSG’s recruiters have good English language skills? |
Our recruiting centers are located in The Philippines, a country of 100 million people where English is one of two official languages (Filipino is the other). In the Philippines, everything from newspapers to television shows to street signs are written in English. If you are familiar with the Philippines, you will already know that it is a country where English is widely spoken, that there is a strong cultural affinity to the US (given historical ties), and that for US companies there is no better place in the world to perform offshore voice-based work.
From a cultural perspective, the United States and Philippines have strong ties dating back to the 1800s, and consequently Filipinos have a cultural affinity for the United States. The result is an ability to be conversational with Americans, which other outsourcing locations typically lack. A few fun facts to highlight the ties between the two nations:
• There are 118 Starbucks in Manila alone (where our offices are located), each of which has a look and feel that is identical to those in any city in the US (the same goes for the countless Coffee Beans, Seattle’s Best, and Dunkin Donuts that dot the city)
• There are more NBA games broadcast in the Philippines than on broadcast and cable television combined in the US (basketball is considered the Philippines’ national pastime)
• Nearly 800,000 people in the Philippines work in the business process outsourcing industry, primarily serving US clients (In fact, our management team was one of the pioneers of this industry in the Philippines, and has led large scale engagements for such clients such as American Express, TimeWarner, AT&T, and Microsoft)
The above factors contribute to a large percentage of Filipinos having strong English skills, which allows us to be very selective in hiring our recruiters. To ensure our team members have top notch communication skills, we use a standardized testing process that scores candidates on the three linguistic categories of Fluency, Accent and Grammar. Any candidate who does not meet our expectations on one or more of these categories is not hired by us as a recruiter.
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| What phone number gets used? |
PSG provides clients with a local phone number for their PSG recruiters - they tell us the US area code, and we’ll set it up. Clients never pay local or long distance phone charges when working with PSG.
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| How can the recruiter work out of my applicant tracking system? |
Given advances in technology, connectivity is easy and inexpensive. Our recruiters typically work in clients’ applicant tracking systems using web access or a remote desktop solution. Such systems are very easy to set up; in fact, if you use Microsoft products you probably already own their Remote Desktop application. Working overseas is no more complicated than working at a satellite office or working from home.
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| Is my data safe? |
Data security is a serious issue, wherever work is being done. As such, we have a comprehensive set of controls in place around employee and physical security, such as computers with no export devices, confidentially agreements with employees, security personnel, etc. Additionally, if you opt to have overseas staff work out of your system, the data will continue to reside on your corporate servers and your PSG recruiters will never actually store any data on their server.
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Industry Affiliations
PSG is a long-standing member of the American Staffing Association (ASA), whose member firms account for 85% of all staffing placements in this country. PSG has received numerous awards from the ASA for outstanding service and our innovative candidate marketing and retention programs. PSG's President is pleased to be a member of the ASA's Board of Directors. Our involvement with the ASA provides us with current information on employment trends and best practices which ultimately benefits our clients and candidates. |
PSG is an active member of the New England Human Resources Association (NEHRA), with PSG's president serving as a member of NEHRA's Diversity Committee. |
PSG Global Solutions is a member of the International Association of Outsourcing Professionals (IAOP). The IAOP consisting of corporate, professional, and associate members worldwide is leading the effort to transform the world of business through outsourcing. |
PSG is a member of the National Association of Pesonnel Services. PSG's President has been a frequent speaker at NAPS conferences on recruiting best practices and on offshore recruiting. |
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